Managing hardware for a crew scattered across remote, high-elevation sites and deep valleys requires a very flexible support model. Atera’s pay-per-technician structure is perfect for us because our technician count changes depending on how many temporary workers we hire for the dry season.

I appreciate the holistic approach of Atera. The network scans provide a quick overview of customer networks.

I like Atera for its comprehensive features that allow our in-house IT team to replace a full-fledged MSP. We managed to cut a $30,000 contract with the cost of an Atera plan, which is truly amazing. The user interface is much more user-friendly compared to ConnectWise, which is the platform we previously used. Our team can manage updates for servers and workstations, and even allow for remote access to devices at a much lower cost. I appreciate the integrated AI assistants and the ability to automate tasks through AI workflows, which significantly reduces the strain on our IT team. The setup of Atera was extremely easy and straightforward; downloading the agent and loading it onto devices was a breeze with the devices populating instantly. My favorite part of Atera is the scripting feature, as it allows me to run scripts without having to log into the device needing assistance. Plus, the script library is great, where people can contribute scripts for others to use. The support provided by Atera is also the best we have used.